№ 05 / SUPPORTNAX
Support & Operations

We don't disappear after launch.

Ongoing partnership for the systems we ship — and the ones you already have. Worldwide coverage, any time, any platform.

ANY · WHEREANY · TIME
What's included

Operations as a service.

01

Managed maintenance

We keep the lights on — patches, dependency updates, security fixes, certificate renewals.

02

Monitoring

Uptime, error tracking, real-user monitoring and alerting. Issues surfaced before your users notice.

03

On-call response

SLA-backed incident response for critical systems, 24/7 in every timezone.

04

Equipment procurement

Sourcing, configuration and lifecycle management of servers, network gear and endpoints.

05

Training & handover

Documentation, recorded walkthroughs and live sessions so your team owns what we build.

06

Iterative improvement

Monthly retros and roadmap reviews to keep the product compounding in value.

SLA tiers

Pick the response that matches the risk.

01

Standard

Business hours response, next-business-day resolution targets. Great for internal tools and content sites.

02

Business

12/5 coverage with 4-hour response and same-day resolution targets for production systems.

03

Enterprise

24/7 coverage, 15-minute response, dedicated escalation engineer and quarterly business reviews.

— Platforms we cover

Wherever your users are.

WebMobileDesktopAPIDatabaseNetworkCloudOn-prem
— Industries we serve

Across every sector.

Every industry we build for — and many we don't.
Worldwide delivery — async-first across timezones.
Any time — 24/7 on-call for production systems.
Anywhere — remote, on-prem, hybrid, edge.
— How we work

A clear path from idea to live.

  1. STEP 01

    Onboard

    Audit, runbook, access provisioning and contact tree set up in the first two weeks.

  2. STEP 02

    Monitor

    Alerts, dashboards and synthetic checks tuned to your real failure modes.

  3. STEP 03

    Respond

    Triage, mitigation, root cause and post-mortem for every meaningful incident.

  4. STEP 04

    Review

    Monthly reports, quarterly business reviews and roadmap input.

— GET IN TOUCH

Let's build something together.

Tell us about your project. We respond within one business day.